Sometimes when a dress comes into the shop and we unpack it, we will find dirt or stains in the dress. We notify the manufacturer immediately and they provide us with a new dress at no extra charge. If your dress came in from the manufacturer stained or dirty you should have no problem requesting a new one. If, in fact, the store never ordered you a new dress and are trying to pass the floor sample on to you, you have every right to demand your money back or if it would satisfy you, to have the store clean it at their expense. Always make sure you go into the store as soon as you can when your special order dress comes in. This includes bridesmaids' dresses as well. If you go in immediately then you can still get the manufacturer to replace the dress if anything is wrong.

Usually most manufacturers give the shop one to two weeks to notify them if something is wrong. After the certain time frame there is nothing you or the bridal shop can do to request a new dress if something is wrong. This is another reason to plan your wedding a year in advance. When situations do arise and things do happen then you have plenty of time to correct the problem. When dresses are ordered just 8-12 weeks prior to the wedding, if something does go wrong, it is very difficult to correct the problem.